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Coronavirus News & Policies


Staff, Vendors and Contractors are all screened upon arrival to homes and are required to wear masks/facial coverings. If a staff tests positive, they would follow the guidelines from the CDC of: If positive with symptoms, off work and self-isolate until 10 days from symptoms onset, AND no fever without fever reducing meds for 24 hours, AND other symptoms improved. If positive and asymptomatic, off work and self-isolate for 10 days from date test was taken.


A Message from Our CEO on COVID-19 

As One Vision continues to navigate the uncertainties of COVID, we recently spoke with a representative of the Home and Community Based Services (HCBS) Division of the State Department of Human Services about the restrictions we had re-implemented on Thursday, July 16th. This decision was made in an effort to fulfill our responsibility to provide safety to the individuals we support and attempt to mitigate their risk of exposure to the Coronavirus, as well as the risk to staff. In this discussion, the guidance and plan were clarified to fall in line with Governor Reynold’s current policy:  

“. . . members are to be afforded choice in activities, visitors as they so choose and be able to have employment opportunities just like they did and were to be having prior to COVID.”  

As a result of this guidance, effective immediately, all previously implemented restrictions are being lifted in our 24-hour HCBS Site Homes. The lifting of restrictions is ONLY for our 24-hour HCBS Site Homes. No changes are being made to the restrictions currently in place in our Intermediate Care Facilities and RCF.  

I want to thank you for your patience, grace and understanding. 

Mark Dodd, CEO 



In response to the significant increase in rates of positive COVID-19 cases in the 12 counties in which we provide services, One Vision is reinstating restrictions for the following: 

• Day Hab services will not be reopening at this time. 

• Restrictions for all ICFs, Eagle Grove Group Home and HCBS/Site Home will be:

  • Other than Staff, only essential vendors are allowed in the Facility or Home. 
  • Families/guardians may have window visits or visit with their loved one outside in a manner that maintains recommended social distancing and allows staff to monitor the visit to ensure compliance.  We will also support and encourage telephone calls and virtual visits. 
  • Individuals we support are to only leave the facility or their home for essential healthcare appointments.  This includes restrictions on employment and attendance at any day services program. 

Staff may take individuals we support out of the facility for activities with other housemates from their home that do not put them in contact with other members of the public, or to areas of high traffic or use. Everyone must conform to social distancing guidelines with only staff and other clients of the home and no groups of
10 or more. These restrictions will continue to be evaluated as needed to ensure the safety of the individuals we support.



As more restrictions are being eased in Iowa, One Vision is beginning the process of easing visitation restrictions in the ICF settings on the Clear Lake and Fort Dodge campuses, and in the two homes on Limestone Court in Mason City. (Virtual visits and window visits remain the preferred method of visiting with loved ones living in any of the ICF settings, as these are the most effective methods of limiting any exposure to the virus.)

As everyone is aware, the situation with COVID-19 is ever-changing, so these plans are subject to change as the circumstances dictate.

Infection control practices, such as proper hand hygiene, disinfecting of high touch points, utilizing cloth facial coverings to prevent potential exposure, and social distancing (as much as possible) will be followed. Staff monitoring of visitor compliance with these practices will occur.

Based upon guidance by the Iowa Department of Public Health and the Department of Inspections and Appeals, the following guidelines will apply, and will be monitored by staff to help ensure the health, safety, and well-being of all individuals supported by One Vision and the staff that work with them:

1. Individuals will be limited to having one visit per day by family members. Two visitors may attend per visit.

2. Visits will be limited to one hour in duration and must be scheduled in advance with the leadership of the home.

3. Visitors will have their temperature taken upon arrival and will be asked a series of screening questions related to COVID-19 symptoms. If any symptoms are present, visitors will not be allowed to enter.

4. Visitors will be asked to wash their hands / use hand sanitizer upon arrival.

5. Visitors must bring along, and wear, a cloth facial covering or other type of mask for the duration of the visit while entering and exiting the building, walking through any common areas of the home, and at any time that the 6-foot social distancing guideline is not able to be maintained.

6. Visits will occur in the designated space within the home, or outside (if desired, and weather permitting). Designated spaces may include the person’s bedroom with the door open, or other meeting area, where staff can monitor the visit. If the person utilizes a wheelchair, pushing the wheelchair while on a walk outside is permitted.

7. Brief physical contact, such as a hug upon arrival and / or departure, are acceptable, but ongoing hand-holding or other prolonged types of physical contact are not permitted.

8. Outings and activities taking place away from the home are still restricted at this time.


Dear Families & Guardians of Individuals served in our HCBS Site Homes, 

We know it’s been difficult having limited contact with your loved ones the last few weeks, and we want to thank you for your continued patience with One Vision as we monitor and adjust our response, including visitation and outing restrictions, to the changing recommendations for providers to limit the spread of the Coronavirus.  As you know, our number one focus is the health and safety of the individuals we support. 

With the easing of restrictions for social activities and businesses, we are adjusting our visitation and outing policy and easing our restrictions, in the following way.  If you feel comfortable taking your loved one out of their home, we ask the following: 

  • you and your loved one are not showing any signs or symptoms of illness, 
  • you pick up your loved one outside their home, 
  • you avoid taking them to areas that are crowded or have high numbers of people in and out, 
  • you and your loved one wear facial coverings, as appropriate, and, 
  • you and your loved one practice frequent handwashing and use of hand sanitizer. 

While we are eliminating the restriction of taking your loved one out of their home, we continue to encourage you to use phone calls, video calls, emails, etc., as your primary source of contact.  Visiting your loved one outside, six feet apart, is also encouraged. 

We realize there may be a need for you to enter the home of your loved one, and if so, you will be asked to do the following: 

  • have your temperature taken,  
  • answer simple health questions, and, 
  • wear a face covering, practice handwashing and use of hand sanitizer while visiting, and 
  • You will also be encouraged to only visit in the individual’s room. 

If you have any questions, you can contact me at or 641-355-1268. 


Jane Iverson, Service Director 


A Message from Our CEO on COVID-19 Regarding Gov. Reynold’s Announcement   

Dear Families and Guardians, 

I want to provide an update on how One Vision is approaching the limited changes in the restrictions in our counties that went into effect today. On Monday, the governor announced she was easing restrictions on certain businesses--primarily restaurants, fitness centers, retail stores, and churches.  When the governor made this announcement, she was very clear to say she is not easing the social distancing expectations or the guidance to the residents of the State to continue to behave in a way that will limit or mitigate the spread of COVID-19.  She was simply giving entities in these categories permission to reopen in a way that still complies with the social distancing and mitigation guidelines. 

One Vision is proceeding with an abundance of caution, and many of the businesses allowed to reopen are also proceeding with extreme caution – with their primary focus on protecting their clients/customers, parishioners and staff.  There are a number of restaurants choosing not to open; they're going to continue with delivery or carryout, as well as some churches and fitness centers. 

There have been questions about whether persons we support can return going to dine-in restaurants and so forth. I am asking our persons served, families/guardians and our staff that we wait. Because we serve so many individuals across all of our homes and facilities who have compromised and/or complicated health situations and because the risk to them of having of a very serious outcome if infected is high, I am asking that we wait a couple of weeks before considering having persons served go out to restaurants or worship services.  We will reassess this closer to the 15th to see if there is a spike in community spread and positive cases. 

As for visitors to our facilities, our position has not changed for the same reasons. We need to continue to do everything we can to prevent the spread of COVID-19 and that means continuing to limit visitors and visiting. The Governor reported the single highest daily jump in positive cases this morning which means there continues to be significant community spread. 

I realize these decisions are likely very challenging and probably somewhat disappointing.  I can't say enough how much I appreciate your cooperation with the restrictions and limits we have put in place.  I am deeply grateful for your trust in One Vision to care for your loved one, and for patience with us as we navigate this time. Everything is unprecedented and we're doing the best we can to make the decisions that we think are in the best interest your loved one and our staff.  

If you have the opportunity, I hope you will let the staff who work with your loved one know if you appreciate the care they provide.  They are the invisible healthcare workers on the frontlines, working every day to care for your loved one and fulfill our mission and promise to you. 

Thank you,  

Mark Dodd, CEO 



 As we prepare for the days and weeks ahead, we expect that COVID-19 will cause significant disruption to the day-to-day care delivered by One Vision. We have developed a response plan across all locations and programs. Throughout this period, One Vision will continue to deliver care effectively at an individual level, and to contribute positively to overall containment efforts at the societal level. Our Pandemic Planning and Response Team meets daily to ensure that any new guidance and/or directive impacting our prevention and response efforts reach you as quickly as possible. Below is a condensed version of our plan. 

All Staff know it is imperative they follow Standard Precautions including, but not limited to, frequent hand washing and disinfecting high touch-point surfaces to curb transmission of this virus. 

One Vision has a Centralized Distribution Center for our critical supplies for all of our service areas. 

One Vision has set in place a COVID-19 Screening Protocol to use across all settings. This screening has been established for use with visitors, essential vendors, staff and individuals that we support. 

One Vision has established a procedure for staff to follow if they are not feeling well for notification of absence. 

Procedures are in place for restrictive access in our 24-hour Residential Sites. 

Procedures are in place for ensuring services and business critical work force. 

One Vision has developed a Quarantine Process Plan in the event of a confirmed positive COVID-19 virus. 

We thank you for your continued care and attention to these matters to ensure the safety of the people we support, our staff, and our communities across North Central Iowa.  


A Message from Our CEO on COVID-19  

Dear Families and Guardians, 

You have trusted us to care for your loved ones, and we remain dedicated to delivering the same level of care in spite of the current public health threat from COVID-19. While the situation is challenging for everyone, we are confident in our resiliency and ability to honor our commitments to the people we serve, while protecting the health and safety of our workforce, their families, and the larger community.  

For the health and well-being of everyone, we are STRONGLY advising you to NOT visit site homes.  If you do choose to visit despite this request, we STRONGLY ask you to NOT take the person out.  We will be performing screening of all visitors before they will be allowed into the home.  If the visitor screens positive, we will ask they not enter the home and leave.  Also, if you do take a person served out of the home, we will be screening both you and the person served upon return.  If the person served screens positive, we will ask you to take the person home with you for 14-days, so as to not risk infecting others in the home. 

We have been actively monitoring and following the latest guidance from the CDC, WHO, and local health departments where our 30 care sites are located. All employees have been educated on protective measures and the signs and symptoms of COVID-19. In addition, all sites are implementing heightened hygiene and sanitation practices. Non-essential business travel and face-to-face meetings have been restricted, and employees who can work from home have been instructed to do so. We take these steps to limit the exposure of our employees and the people we care for, to keep them healthy and safe.  

We know this is a stressful time, and both you and the people we support want to stay in touch.  We will work with you to find other ways for you to communicate to the best of our ability. 

Although our organization is large, we are also agile, and we are prepared to react quickly as this rapidly developing situation changes. We will remain in close communication with the people we serve and their families, our employees, and with medical professionals as the situation continues to unfold.  

We appreciate you understanding us making these requests and implementing these practices. 


Mark Dodd, CEO 


One Vision continues to rely on Iowa Department of Public Health and the Center for Disease Control as our guides for best practices to address the COVID-19 pandemic.  IDPH & CDC has recommended that all long-term care facilities limit visitors to those essential for continuity of care.   This would include employees, as well as other health care professionals.  Family members and other guests are being asked not to visit our ICF licensed homes in Clear Lake, Fort Dodge and Mason City, as well as the Elm Street home in Webster City.  If you are in question about these restrictions, please contact the home by phone prior to a personal visit.  

One Vision employees are asked to refrain from non-essential work related travel such as conferences and trainings.  If cancellation is necessary from these sorts of activities, please inquire about refunds of fees, reservations, etc. 


A Message from our CEO

Dear One Vision Clients, Caregivers, Guardians and Staff, 

The people we support are at the core of everything we do, and in light of the World Health Organization declaring the coronavirus (COVID-19) a pandemic, our top priority is keeping our clients, employees and communities safe as we continue to closely monitor the situation. 

Our top leaders and healthcare professionals are communicating regularly and are instructing our staff to follow the procedures and guidelines recommended by the Iowa Department of Public Health (IDPH) to help stem the spread of COVID-19. 

In response, One Vision is taking the following steps: 

We are providing all our homes and other business locations with the necessary supply of disinfectant materials and hand sanitizer to frequently clean high-touch surfaces to kill germs and ensure a safe environment.  

Per our standard guidelines for all illnesses, staff have been instructed to stay home if they are sick and are experiencing any flu-like symptoms.  Once those symptoms are cleared, including being fever-free for more than 24 hours, they may return to work. 

We want to remind everyone to consult the IDHP website ( for COVID-19 symptom information and request that you follow recommended self-quarantine guidelines if you are experiencing any flu-like symptoms, no matter how mild.  

Out of an abundance of caution, we are asking that families please consider limiting their visits to One Vision homes. It is important only people in good health (including being fever-free for more than 24 hours) visit for the next 30 days.  If you recently traveled, are exhibiting symptoms of a respiratory illness, or have a fever, we would ask that you postpone your visit until you are feeling well again.  We are happy to arrange phone calls with your loved ones.   

As we all adjust to the new precautionary measures that everyone is taking to help prevent the spread of this virus, we want to reassure you the safety and well-being of the people we serve and our staff continues to be our top priority. 

We are all in this together. That’s what makes the One Vision community so strong and special. Thank you for being a valued member and doing your part in helping our communities be a safer environment. 


Mark Dodd, CEO

  • IACP